With the competitive development, a manufacturing enterprise how to win the market? Products Quality? Products Price? Products services? Without any doubt, all of them are the most important point to enter into the biggest market. As a manufacturer, we must supply the goods with good quality and with good after sales services.

Guangdong Sihai company mainly manufacture EMPTY AEROSOL TIN CANS. We will have a Customers Satisfaction Survey for our customers every year. Customer satisfaction is a very important link for the development of enterprises. It helps enterprises to understand customer needs, and also helps enterprises in product, management, marketing and other aspects. The relationship among customer satisfaction index, factors affecting customer satisfaction and customer consumption behavior can help enterprises to minimize costs, improve customer repeat purchase rate and profitability.

No matter what industry companies are, they will face customers and customer groups. In order to make the company gain the trust of customers and get their approval, they need to strengthen some management and production on their own products, improve some quality problems of products and improve some product service problems according to the needs of customers. Therefore, customer satisfaction survey has become a very important work.

Customer satisfaction survey Purpose:

Help enterprises understand customers' needs and customers' evaluation of products.

Find out the main factors influencing customer satisfaction and loyalty.

Identify opportunities to improve products or services.

Find defects in products or services, and find targeted solutions to customer dissatisfaction according to customers' opinions and suggestions.

Focus its limited resources on the attributes that customers value most, and maintain the correct input of marketing resources.

Forecast the future needs of customers, trigger the development ideas of new products and new businesses.

Prioritize the factors that need improvement and maintain the correct input of marketing resources.

Establish the satisfaction standard system of enterprises, make the continuous follow-up satisfaction research possible.

Guangdong Sihai company has developed different training lessons to enrich all the staff working skill and knowledge every month. Training and development is more and more important to enterprises. More and more enterprises have gone beyond the training and development of a certain professional skill to the training and development of employees' ability, and focused on two new purposes: one is to teach other broader skills to employees, so that the skills of employees have a single skill to multiple skills, so as to adapt to the changing needs of customers and organizational development, such as the technology to actively solve customer needs Capable and effective communication skills, team cooperation skills and learning skills; second, use training and development to strengthen employees' recognition of the organization, improve employees' loyalty, cultivate employees' customer service awareness, improve employees' adaptability and flexibility, and make employees grow synchronously with the organization.